Running a business comes with a never-ending to-do list, and keeping your workspace clean is a priority.
A well-maintained environment boosts employee productivity, impresses clients, and helps maintain health and safety standards.
But before you hire a cleaning service, there are a few things you need to consider to ensure you’re making the right choice.
Hiring the right cleaning service can mean the difference between a spotless, well-maintained business and one that falls short of cleanliness standards.
With so many options available, how do you know which service is best for your company? Before making a decision, check out these questions to ask before hiring a commercial cleaning company to ensure you’re covering all the important factors. This guide will walk you through everything you need to know.
Common Concerns When Hiring a Cleaning Service
Will They Meet My Business’s Specific Needs?
Every business has unique cleaning requirements. A restaurant needs deep kitchen sanitation, while an office might require regular carpet cleaning and desk sanitation.
Before hiring, ask:
- Do they have experience in my industry?
- Can they customize their services?
- What cleaning products do they use?
Some industries, such as healthcare or food service, require strict sanitation procedures. If your business falls into one of these categories, ensure the cleaning service understands regulatory requirements, such as OSHA standards or food safety guidelines.
Additionally, businesses with high foot traffic may need more frequent deep cleaning to maintain a professional and hygienic environment.
Are They Reliable and Trustworthy?
A cleaning crew often works after business hours, so trust is crucial.
Check for:
- Background-checked staff
- Positive online reviews and testimonials
- A clear contract outlining responsibilities
It’s also a good idea to ask if they have a policy on replacing lost or damaged items. A trustworthy company will have measures in place to address accidental breakages or security concerns.
Look for companies that train employees thoroughly and conduct background checks to ensure your business remains safe.
What’s Included in Their Pricing?
Some companies offer low initial quotes but have hidden fees. Make sure you understand:
- What’s included in the base price
- Additional costs for deep cleaning or specialty services
- Their payment terms and cancellation policies
Be wary of vague pricing structures. A professional cleaning service should provide a detailed breakdown of costs and specify which services are included.
Ask about:
- Frequency of service (daily, weekly, monthly)
- Supplies and equipment (are they included, or will you need to provide them?)
- Special requests (such as post-construction cleanup or seasonal deep cleans)
Do They Have the Necessary Insurance and Certifications?
Accidents happen, and you don’t want to be liable.
Before signing a contract, verify:
- Liability insurance and workers’ compensation coverage
- Certifications for industry-specific cleaning standards
- Compliance with health and safety regulations
Without proper insurance, you could be held responsible for injuries sustained by cleaning staff on your property.
A reputable cleaning company should be fully insured and able to provide proof upon request.
How to Choose the Right Cleaning Service
Ask for Referrals and Read Reviews
Word-of-mouth recommendations from fellow business owners can save you a lot of trouble. Online reviews also offer insights into reliability, customer service, and overall quality.
Look for:
- Testimonials from businesses in your industry
- Consistent positive feedback
- How the company handles negative reviews
Get a Detailed Quote and Compare Services
Don’t just go with the first company you contact. Request multiple quotes and compare services side by side.
Look for transparency in pricing and a breakdown of what’s included.
Some companies might try to lock you into a long-term contract before you’ve had a chance to evaluate their services.
Consider negotiating a trial period to ensure the company meets your expectations before committing.
Check Their Cleaning Methods and Products
Green cleaning products are safer for employees and clients. Ask:
- Do they use eco-friendly products?
- Can they accommodate allergies or sensitivities?
- What’s their policy on disinfecting high-touch areas?
Many businesses today prioritize sustainability, and using non-toxic cleaning supplies can help maintain a healthier workplace while reducing your company’s environmental impact.
Test with a Trial Period
If possible, start with a short-term contract. This allows you to evaluate their work without a long-term commitment. If they meet expectations, then consider a longer agreement.
A trial period also allows you to assess customer service responsiveness.
If issues arise, see how quickly and professionally they are handled.
A cleaning company that prioritizes customer satisfaction is a good long-term partner.
Additional Considerations for Business Owners
What to Expect in a Cleaning Service Contract
A well-drafted contract should outline:
- The scope of work (specific cleaning tasks to be performed)
- Frequency of cleaning visits
- Costs and payment terms
- Cancellation policies
- Liability and insurance details
Carefully read through any contract before signing. If something seems unclear, don’t hesitate to ask questions or request modifications.
How to Maintain a Good Relationship with Your Cleaning Service
Once you’ve hired a cleaning service, maintaining a strong working relationship ensures the best results.
Here’s how:
- Set Clear Expectations: Clearly outline cleaning schedules, responsibilities, and quality standards upfront.
- Provide Regular Feedback: If there’s an issue, communicate it right away so it can be resolved quickly.
- Show Appreciation: A simple thank-you goes a long way in building a positive relationship. Recognizing a job well done encourages continued high-quality service.
Signs It’s Time to Switch Cleaning Services
Even if you’ve done your research, sometimes a cleaning service doesn’t work out.
Signs you might need to look for a new provider include:
- Consistently missed appointments or rushed jobs
- Poor communication or lack of responsiveness
- A noticeable decline in cleanliness
- Hidden fees or unexpected charges
If you experience these issues, address them with the company first.
If problems persist, it may be time to find a better match.
Ready to Hire a Cleaning Service?
Hiring a cleaning service is an investment in your business’s image and efficiency.
Taking the time to evaluate options, ask the right questions, and establish clear expectations will help you find a provider that meets your needs.
Have you worked with a cleaning service before? What did you wish you had known beforehand? Share your experiences in the comments, and don’t forget to pass this along to fellow business owners who might need these tips!
Final Thoughts
Choosing the right cleaning service for your business isn’t just about keeping your space tidy—it’s about creating a professional, welcoming, and healthy environment for employees and clients alike.
By taking the time to research providers, ask the right questions, and set clear expectations, you can ensure that your cleaning service delivers reliable, high-quality results.
Remember, a great cleaning company should feel like a trusted extension of your team.
If you find yourself constantly micromanaging or dealing with unfulfilled promises, it may be time to reevaluate your choice.
Have you had experience hiring a cleaning service? What worked well, and what challenges did you face? Share your insights in the comments, and if you found this guide helpful, consider sharing it with other business owners who might need it!